Company
Return Material Authorization (RMA) Return Instructions

You may have received an RMA to return faulty and/or unused equipment back to Inmarsat after an attendance for repair or upgrade. Our standard return policy is 45 days. If the equipment is not returned within 45 days, Inmarsat does reserve the right to invoice for non return.

If you do not have an RMA please contact Customer Support to request one:

In order to be able to process the return and to update your account, please return the materials that need to be returned, with a printed copy of the RMA inside the carton, if available, to the following address:

Inmarsat Plc
Attn: (Your RMA number and Vessel Name)
1581 Robert J Conlan Blvd
Palm Bay, FL 32905 USA

Contact information:
Jessica Carl, Logistics Administrator
Returns@globewireless.com
+1 (321) 309-5779

All equipment must be shipped to our location, door to door, prepaid. Failure to do so may result in additional charges. Please mark the RMA number clearly on all shipping documentation, as well as on the outside of the box.

Please ensure that the shipment is properly packed for transportation, using the original packaging and packing material when able, to protect the equipment from damage in transit. Inmarsat accepts no responsibility for damaged equipment if not shipped in accordance with the above instructions. Items damaged due to improper packaging and shipping will be billable to the Customer.

***Please note: IF YOU ARE RETURNING THE SHIPMENT VIA OCEAN, ALL DOCUMENTATION MUST BE SENT TO Returns@Globewireless.com AND APPROVED PRIOR TO RELEASING THE SHIPMENT. WE ARE REQUIRED TO SUBMIT AN ISF 10+2 FORM FOR PRE-CLEARING. PENALTIES INCURRED WILL BE BILLABLE BACK TO THE SHIPPER IF THIS IS NOT FOLLOWED-DOCUMENTATION INCLUDES:

1) Commercial Invoice
2) Packing List
3) RMA and Vessel Name
4) Consolidator Name and Address
5) Container Stuffing Location and address***

Once you have returned the equipment, please forward your airway bill information and RMA Number to: