Employment » Technical Support Specialist
Technical Support Specialist
Experienced Technical Support Specialists are sought for a fast-paced and growing customer base. Support Specialists are the first point of contact for an international customer based to field and answer questions based on installation, services, sales orders, repair orders, billings, and invoices.
2 scheduled shifts run between 8:00am to 9:00pm, 7 days per week with rotation in place.
Critical Skills / Knowledge / Abilities
- Bi-Lingual in English and 1 of the following will be viewed preferably:
o Spanish
o Portuguese
- Excellent problem solving and organizational skills with strong attention to detail
- Quick learner and ability to cope with fast paced organization
- Strong working knowledge of desktop computer systems, both hardware and software, including networking
- Excellent verbal and written communications skills
- Ability to communicate in a courteous, professional manner
- Ability to work well in a team environment
Major Duties and Responsibilities
- Provide front line Help Desk support for resolving end-user problems, with particular emphasis on desktop computer, networks and peripheral issues, not excluding general help desk support activities.
- Perform installations and configurations of new and existing desktop computer hardware, software, and peripherals in accordance with established corporate standards and specifications.
- Responsibilities will also include the maintenance of systems documentation and general help desk and end-user support activities as required.
- Monitor the progress and status of escalated calls and unresolved issues as required.
- Maintain continuous contact with end users of all outstanding issues keeping them apprised of the progress and estimated completion time of a case.
- Document problems and problems resolution details.
Education, Experience, and Job Knowledge
- Associates degree in Computer Technical Support or similar program or equivalent of three (3) years education and experience in related field required.
- Desktop computer hardware/software support and configuration experience required.
Submit qualifications and resume to:
Include salary history and requirements. EOE.