The Globe Wireless Customer Administration group is responsible for reviewing and processing orders from our global sales offices who provide services to the worlds commercial maritime industry. These orders are for activation, deactivation and modification of maritime satellite communication systems. Investigating discrepancies with orders, providing guidance to our global sales team and ensuring that all orders meet strict business rules is an integral part of the overall business.

 

When processing orders this requires investigating the accuracy and integrity of data provided, as well as entering a large amount of data into various data base systems with a high degree of accuracy within firm and sometimes short deadlines. 

 

There will be significant interaction with the global sales team, finance and customer support, as well as direct contact with customers, and various third party international organizations.

 

Ideal candidate must be hard working, able to learn quickly & work independently in a fast paced environment while efficiently managing time & resources to meet deadlines accurately. Attention to detail, precision in data entry and excellent phone etiquette are essential qualities, ability to work with foreign cultures and mindset are a plus.

Critical Skills / Knowledge / Abilities

·         Possess multi cultural awareness

·         Excellent phone etiquette required.

·         Proficient with Internet Explorer, Search Engines, Databases and Research Tools.

·         Proficient with Word, Excel MS Office Suite and Adobe Acrobat

·         Experience with CRM applications.

·         Proven ability to investigate problems, identify potential solutions and implement resolutions.

·         Must be able Multi-task using several computer programs simultaneously to complete tasks.

·         Experience in a sales order / scheduling processing environment

 

 Helpful:

·         Experience in the maritime or satellite industries (Inmarsat and Iridium preferred)

·         Experience with Satellite activations/GSM/Wireless,

·         ESAS, SPNet experience a plus

·         SAP Experience

·         Background in Communications, Customer Support, or Administrative Support a plus.

 

·         Business / Accounting diploma or degree or equivalent experience